Yes, New PLK is built with Bangla-speaking members in mind. The site is displayed in Bangla by default, but you can switch the interface to English at any time.
Steps to change the language:
You can change the language the same way on the mobile app. Support chat is always available in Bangla.
Steps to change the language:
- Log in and click the profile icon in the top right corner.
- Go to "Settings".
- Look for the "Language" section.
- Select "Bangla (BD)" or "English" from the list.
- Save your changes — the page will reload and display in the new language.
You can change the language the same way on the mobile app. Support chat is always available in Bangla.
New PLK has a clear policy for cancelled or abandoned matches:
Cancelled Before Kick-off: Your full bet amount will be refunded to your main wallet. This happens automatically — no request needed.
If interrupted mid-match: If 90% or more of the match has been completed, the result may be settled based on the score at that point. If less than 90% has been played, the bet is generally considered void and your stake will be refunded.
Multi-match single bet (accumulator): If a match is cancelled, it is settled at odds of 1.00 and the remaining matches in the bet continue to stand.
Refunds typically appear in your account within 24 hours. If there's a delay, please contact support.
Cancelled Before Kick-off: Your full bet amount will be refunded to your main wallet. This happens automatically — no request needed.
If interrupted mid-match: If 90% or more of the match has been completed, the result may be settled based on the score at that point. If less than 90% has been played, the bet is generally considered void and your stake will be refunded.
Multi-match single bet (accumulator): If a match is cancelled, it is settled at odds of 1.00 and the remaining matches in the bet continue to stand.
Refunds typically appear in your account within 24 hours. If there's a delay, please contact support.
KYC (Know Your Customer) verification is a mandatory process at New PLK that keeps your account secure and ensures your withdrawals go through.
Required Documents:
Process: Profile → "Verification" → upload your file (JPG or PDF, max 5 MB). Verification is usually completed within 24 to 72 hours. You'll be notified by SMS or email once done.
Withdrawals above ৳10,000 are not permitted without KYC verification.
Required Documents:
- National ID Card (NID) – clear photos of both the front and back
- Birth registration certificate (NID mandatory for users 18 and above)
- Proof of current address (utility bill or bank statement, dated within the last three months)
- A selfie of you holding your NID
Process: Profile → "Verification" → upload your file (JPG or PDF, max 5 MB). Verification is usually completed within 24 to 72 hours. You'll be notified by SMS or email once done.
Withdrawals above ৳10,000 are not permitted without KYC verification.
Enabling two-factor authentication (2FA) means that even if your password is compromised, no one can access your account. Steps to activate 2FA on New PLK:
From then on, each login will require both your password and the code sent to your mobile. To disable it, simply go back to Settings and turn it off. Keeping 2FA enabled is strongly recommended — especially for users who make large transactions.
- Log in → Profile icon → go to "Security Settings".
- Look for the "Two-Factor Authentication" option.
- Select the mobile OTP method (via SMS).
- Confirm with the 6-digit code sent to your mobile.
- Click the "Activate" button to enable 2FA.
From then on, each login will require both your password and the code sent to your mobile. To disable it, simply go back to Settings and turn it off. Keeping 2FA enabled is strongly recommended — especially for users who make large transactions.
Minimum bet amounts at New PLK vary by game type:
Maximum bet limits depend on your account level and the match or game. Generally, the maximum bet per match is ৳50,000. This limit may be higher for major events.
- Sportsbook (Single Bet): Minimum ৳20
- Accumulator Bet: Minimum ৳30
- Live Betting: Minimum ৳50
- Slot Games: Minimum ৳10 per spin
- Live Casino Tables: Minimum ৳100
- Turbo Games: Minimum ৳20
Maximum bet limits depend on your account level and the match or game. Generally, the maximum bet per match is ৳50,000. This limit may be higher for major events.
New PLK's support team is available 24/7, every day of the week. Ways to reach us:
For urgent issues (blocked account, suspicious transactions), contact us via Live Chat for the fastest assistance. Chatting while logged in automatically links your account details, making resolution even quicker.
- Live Chat: There's a chat button at the bottom right of every page on the site. You'll typically get a response within 2–5 minutes, and you can chat in Bangla.
- Email: [email protected] – general inquiries are typically answered within 24 hours; complex issues may take up to 48 hours.
- FAQ & Help Center: Check this page for common questions – you'll find answers to most issues right here.
For urgent issues (blocked account, suspicious transactions), contact us via Live Chat for the fastest assistance. Chatting while logged in automatically links your account details, making resolution even quicker.
A wagering (turnover) requirement means you must place a certain total amount in bets before you can withdraw your bonus. Here's how to calculate it:
Source: Bonus amount × wagering multiplier = total amount you need to wager
Example: You received a ৳500 welcome bonus with a 10x wagering requirement. That means: ৳500 × 10 = ৳5,000 in bets must be placed.
Important:
Your current wagering progress can be viewed under Profile → "Bonus" section.
Source: Bonus amount × wagering multiplier = total amount you need to wager
Example: You received a ৳500 welcome bonus with a 10x wagering requirement. That means: ৳500 × 10 = ৳5,000 in bets must be placed.
Important:
- Not all games contribute equally to wagering requirements. Slots generally count at 100%, Sportsbook at 100%. Live Casino may count at 50–80%.
- Bonuses are generally valid for 30 days. If the wagering requirements are not met within that period, the bonus will be forfeited.
- Bets placed using your own deposited funds also count toward the wagering requirement.
- Terms may vary by bonus – please read the details carefully before accepting.
Your current wagering progress can be viewed under Profile → "Bonus" section.